Building Resilient Libraries: Responding to Changing Patron Needs Through People, Programs, and Partnerships
Keynote Presentation by Dr. Beth Wahler, Library Consultant and Researcher
Public libraries are increasingly serving as trusted community anchors, responding to a growing range of patron needs and behaviors while supporting staff in an increasingly complex service environment. Many libraries seek practical, sustainable approaches that both strengthen patron service and support employee well-being.
Focusing on people, programs, and partnerships, library consultant and researcher Beth Wahler will present evidence-based strategies for effectively improving outcomes for patrons while fostering healthier, more resilient library workplaces. Attendees will leave with practical ideas for supporting themselves and their colleagues and renewed optimism about the library's unique role in strengthening communities.
Resources
Presentation Slides
Videos and presentation slides are password protected. Request the password here.
✉️ Questions about this presentation? Contact Beth: Beth@bethwahlerconsulting.com
Consultant, trainer, and researcher Dr. Beth Wahler helps libraries apply trauma-informed principles to better support patrons, reduce behavioral problems, strengthen staff well-being, and foster healthy organizational cultures. Through Beth Wahler Consulting LLC, she partners with public libraries, library systems, and state library associations across the United States and internationally to provide customized training, conduct needs assessments and program evaluations, and develop practical strategies for meeting the evolving needs of patrons and staff. Dr. Wahler has published and presented extensively on trauma-informed librarianship, library patron and staff needs, and library/social work partnerships. She is the author of Creating a Person-Centered Library: Best Practices for Supporting High-Needs Patrons and co-host of the podcast Surviving the Stacks, both focused on offering practical support for library staff.