SpringyCamp for Public Libraries 2026

Streamlining Issues and Incident Reporting and Resolution at the Public Library

Larissa Cason, Marion County Public Library System

An electronic system for tracking issues and incidents in their system had long been on Marion County Public Library System's wish list. This presentation shows how they're using different forms, permissions, and tags in Springshare's Incident & Issue Tracking to track a variety of different issues from inception to closure.

🛠️ Springy Tools Covered: Incident & Issue Tracking

Resources
Presentation Slides

Videos and presentation slides are password protected. Request the password here.

✉️ Questions about this presentation? Contact Larissa: lcason@mcpls.org

💡 Want to learn more about Incident & Issue Tracking? Request info here!

Larisa Cason Marion-1Larissa Cason is the Library Director for the Marion County Public Library System in West Virginia. Prior to becoming Director, she was the Circulation Manager and then Assistant Director of the library system. Larissa has been working in libraries since 2016 after a long career in another field. She enjoys reading genre fiction (fantasy, mystery, science fiction, romance), cross-stitching, watching major league baseball games, Star Wars, and enjoying food & drinks!